customer safety – The Focus Insight

Waitrose warns customers against drinking Deeside water due to glass contamination risk

2026년 01월 02일 by team insight

Customers at a Waitrose store examine bottles of Deeside water after the supermarket issued a warning about potential glass contamination.

The contamination issue was first identified on October 15, 2023, when a customer raised concerns after discovering glass fragments in a bottle purchased from a Waitrose store. Following this report, the company conducted an immediate investigation and proactively decided to remove the affected product from its shelves. For more insights into product safety, read our … Read more

Virgin Media faces £24m fine for endangering vulnerable customers

2025년 12월 04일 by team insight

The investigation found that Virgin Media’s practices left many of its most vulnerable customers exposed to potential financial and emotional distress, as highlighted in the recent article about Asahi’s data leak affecting 1.5 million customers. Reports indicated that the company failed to identify and assist customers with special needs or those experiencing financial difficulties, leading … Read more