Ofcom investigates BT and Three for failing to connect emergency calls

A technician examines telecommunications equipment in a control room as Ofcom investigates BT and Three for emergency call connection failures.

The telecom regulator is particularly focused on incidents that occurred between January and March 2023, during which time several users reported difficulties in connecting to emergency services. These failures have prompted scrutiny of both companies’ infrastructure and operational protocols, as reliable access to emergency services is a fundamental requirement for any telecommunications provider. For more … Read more